The FilmPartners server package for shared workgroup editing with the popular edit systems. SUPPORT eMail  next business day reply basic support contract for one year support via email. This package also includes all updates and patches during the length of the contract. Standard period is 1 year.   eMail + office hours phone support this is the eMail package with office hours phone support attached to it. In the contract it is agreed upon which hours are registered as office hours for the clients location.  eMail + 24/7 phone support this is the eMail package with 24/7 phone support attached to it. The client receives a special phonenumber for this type of support.